| How much does this cost? |
| Do we really own our file database? |
| How do we log in? |
| How are our products listed? |
| Will this work on any computer? |
| How soon can our service be up? |
| Are our files backed up? |
| Can we give these files to our printer/pre-press vendor? |
| How secure will our files be? |
| Can we track usage? |
| Does this come as an intranet version? |
| What file formats do you support? |
| Can we trust your technology? |
| How do we change a job mechanical? |
| Can we share the file with multiple resources? |
| Can you post our package files? |
| Do you provide training? |
| What type of support do you provide? |
| Do you offer a multi-language site? |
| Do you provide a custom interface? |
| |
| How much does this cost? [top] |
| Fees are charged annually and can range from $1,200 to $6,000 a year. Save 10% on a 3 year plan and 20% on a 5 year plan. For more information, request our pricing plan. |
| Do we really own my file database? [top] |
| Absolutely. Each account has a secure hard drive that contains only your client files. You do not share storage. At any point you can request that we unplug your drive and ship it to you. This drive will contain all of the electronic files that have been posted. |
| How do we log in? [top] |
| Log onto your account with your User Name and Password assigned by the Account Administrator. Keep this private. |
| How are our products listed? [top] |
| The products Home page lists all SKU's in the online database. It includes searchable and sorted fields for ease of use. Click on the Product Name or Thumbnail to view the project mechanical files. |
| Will this work on any computer? [top] |
| Yes. This system will work with all web browsers and uses the most common file formats, namely GIF, JPG, and PDF. Actual product mechanicals can be stored in their raw or native file format, such as .ai, .psd, .doc, .ps, etc. Naturally, each vendor will still require the proper software to view/edit each file type. |
| How soon can our service be up? [top] |
| Just request the order form and email, fax, or mail the completed form. Upon receipt, we will activate your account within 24 hours and send you a unique Administrator identity. Setting up the your account preferences and user information can take less than an hour. |
| Are our files backed up? [top] |
| Each database is backed up on a daily basis to prevent file loss or damage. If there is an issue, contact Priority Support and a representative will search for the file(s) that match your criteria. |
| Can we give these files to our printer/pre-press vendor? [top] |
| Yes. To share mechanicals with printers, pre-press or other vendors, use the Share button. This button allows you assign a temporary Guest User ID. Guests can then access only the products and files they are authorized to view, preventing them from seeing your entire database. Guests can also download the pre-press mechanicals, add comments and review the PDF documents that are used for proofing type and placement. |
| How secure will our files be? [top] |
We partnered with a leading secure hosting corporation to provide the superior infrastructure necessary to maintain our client's dedicated network servers 24X7X365. With two primary Cisco-powered data centers, the system has been engineered to avoid any single point of failure in connectivity, power, HVAC, or cabling.
The data center is physically isolated from everyone but level three technicians with military-grade passcards. Further, public access is restricted to the data center by biometric hand scanners.
All servers are fed with conditioned uninterruptible power that will run if utility power fails. In the event of an extended power outage, an on-site diesel generator can run indefinitely. |
| Can we track usage? [top] |
| Every action on the site is tracked via the User ID and IP address. This unique value allows site managers to determine if a Vendor actually signed into their account, downloaded any files, or accessed the service in anyway. Logs are created when files are posted, uploaded, downloaded and more. |
| Do you have an intranet version ? [top] |
| No. To provide the highest level of security for our client databases and to prevent the theft or hacking of our proprietary code this service is strictly internet based. |
| What file formats do you support? [top] |
| Adobe is the largest software developer for packaging and related graphic files. Adobe Acrobat is an industry standard and creates a universal file that can be read on both Mac and PC platforms and contains all fonts, images and color specifications. If saved with the proper settings, this file format will increase quality control and prevent tampering of proprietary artwork. |
| Can we trust your technology? [top] |
Our servers are powered-up by Dual Intel Xeon processors, 100Mbps
multi-homed Internet connectivity, and fast SCSI hard disks on RAID
backup system to ensure redundant resources for smooth handling of the
hosted 500 hosting packages and backed-up 99.99% uptime guarantee.
We operate out of a 14,000-square-foot, state-of-the-art Data Center in
San Diego, California. Located in the San Diego Technology Center, the
facility features fiber optic connectivity to eight major Internet
backbones, uninterruptible power from multiple UPS systems and a diesel
generator, 24-hour surveillance, and a sophisticated climate-control
system for an ideal hosting environment.
Even in the event of an unplanned, city-wide power outage, our data center would be
unaffected, since our power systems are housed on San Diego's military
power grid. Beyond that, the data center's Uninterrupted Power Supply
and diesel generator can supply enough power to run the entire facility
for 36 hours without refueling, and much longer with scheduled
refueling. |
| Can we change a job mechanical? [top] |
| Yes. Use the "Place Change Order" button to send an email with detailed instructions regarding which product you would like to alter to your assigned brand design firm. |
| Can we share the file with multiple resources? [top] |
| Both the Account Administrator and Account Users can share any product in the database with any vendor via the email feature. This secure service will allow you to send a link to only the page showing the product you would like to share. This link can be forwarded to other vendors and is coded to prevent malicious usage. |
| Do you provide training? [top] |
| Yes. Our team of consultants are experts in packaging and computer aided design systems. The rate is $100/hr for phone consultation - charged ONLY after the included support incidents are used. |
| What type of support do you provide? [top] |
| All accounts receive 90 Day free technical support and either 5, 10 or 20 additional support incidents over 90 days for free. The primary support method is via email, with phone support during the hours of 9am-5pm E.S.T. M-F. |
| Can you post our package files? [top] |
| Yes. We can visit your facility, organize all of your packaging graphic files and upload them to your secure online server. We charge $100/hr plus expenses. |
| Do you offer a multi-language site? [top] |
| We are currently working on an international site with languages in Spanish, Italian, Japanese, French and German. This will be released in future versions. Contact Priority Support if you have an immediate need. |
| Do you provide a custom interface? [top] |
| Yes. We will create a custom landing page for you to sign in and can be linked directly to your site. The database interface contains your corporate logo in the masthead. If you require additional customization to match a specific web or corporate identity design standard contact our Priority Support team. |
| Download our specifications sheet for more information. Click here. |
